Blue screen

[danielmar]

Bonjour,

 

ordinateur de bureau packard bell i9610

windows seven

ram 3Go

navigateur IE

 

après avoir changé le disque dur et l'avoir formaté, installation de seven.

ecran bleu au démarrage après reboot automatique!!

voici ce que me dit windows (je démarre sans échec)

signature du problème; blue screen

version du système: 6.1.7600.2.0.0.256.1

identification des paramètres régionaux: 1036

.............................................

informations supplémentaires sur le problème

BCCode: 116

BCP1:86A29008

BCP2: 8FB1E8E0

BCP3:00000000

BCP4:00000002

OS Version: 6_1_7600

service pack: 0-0

product: 256_1

..............................................

fichiers aidant à décrire le problème

C:\Windows\minidrump\082611-27003-01.dmp

C:\Windows\temp\WER-61667-0.sysdata.xml

 

 

par avance merci pour votre aide

[Invité Notpa]

Bonjour Danielmar,

 

Pour en savoir plus sur le BSOD (écran bleu de la mort), télécharge WhoCrashed et suis les instructions du programme chargé et exécuté. Ça va nous aider un peu plus.

 

A+

 

Notpa01

Modifié le 27 août 2011 par Notpa

[danielmar]

Voici le résultat de "whocrashed"

 

computer name: DANIEL-PC

windows version: Windows 7 , 6.1, build: 7600

windows dir: C:\Windows

CPU: GenuineIntel Intel® Core2 Duo CPU E4500 @ 2.20GHz Intel586, level: 6

2 logical processors, active mask: 3

RAM: 2952323072 total

VM: 2147352576, free: 2009919488

 

 

 

Crash Dump Analysis

 

 

Crash dump directory: C:\Windows\Minidump

 

Crash dumps are enabled on your computer.

 

 

On Sat 27/08/2011 08:29:24 GMT your computer crashed

crash dump file: C:\Windows\Minidump\082711-36800-01.dmp

This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x8C92C)

Bugcheck code: 0x116 (0xFFFFFFFF86A26008, 0xFFFFFFFF8FB298E0, 0x0, 0x2)

Error: VIDEO_TDR_ERROR

file path: C:\Windows\system32\drivers\dxgkrnl.sys

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: DirectX Graphics Kernel

Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

Google query: dxgkrnl.sys Microsoft Corporation VIDEO_TDR_ERROR

 

 

 

 

On Sat 27/08/2011 08:29:24 GMT your computer crashed

crash dump file: C:\Windows\memory.dmp

This was probably caused by the following module: dxgkrnl.sys (dxgkrnl!TdrCreateRecoveryContext+0x1F2)

Bugcheck code: 0x116 (0xFFFFFFFF86A26008, 0xFFFFFFFF8FB298E0, 0x0, 0x2)

Error: VIDEO_TDR_ERROR

file path: C:\Windows\system32\drivers\dxgkrnl.sys

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: DirectX Graphics Kernel

Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

Google query: dxgkrnl.sys Microsoft Corporation VIDEO_TDR_ERROR

 

 

 

 

On Fri 26/08/2011 17:43:15 GMT your computer crashed

crash dump file: C:\Windows\Minidump\082611-27003-01.dmp

This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x8C92C)

Bugcheck code: 0x116 (0xFFFFFFFF86A29008, 0xFFFFFFFF8FB1E8E0, 0x0, 0x2)

Error: VIDEO_TDR_ERROR

file path: C:\Windows\system32\drivers\dxgkrnl.sys

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: DirectX Graphics Kernel

Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

Google query: dxgkrnl.sys Microsoft Corporation VIDEO_TDR_ERROR

 

 

 

 

On Fri 26/08/2011 17:36:57 GMT your computer crashed

crash dump file: C:\Windows\Minidump\082611-27034-01.dmp

This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x8C92C)

Bugcheck code: 0x116 (0xFFFFFFFF86A0A008, 0xFFFFFFFF9412A8E0, 0x0, 0x2)

Error: VIDEO_TDR_ERROR

file path: C:\Windows\system32\drivers\dxgkrnl.sys

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: DirectX Graphics Kernel

Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

Google query: dxgkrnl.sys Microsoft Corporation VIDEO_TDR_ERROR

 

 

 

 

On Fri 26/08/2011 17:25:57 GMT your computer crashed

crash dump file: C:\Windows\Minidump\082611-25038-01.dmp

This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x8C92C)

Bugcheck code: 0x116 (0xFFFFFFFF86CFE008, 0xFFFFFFFF8FB268E0, 0x0, 0x2)

Error: VIDEO_TDR_ERROR

file path: C:\Windows\system32\drivers\dxgkrnl.sys

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: DirectX Graphics Kernel

Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

Google query: dxgkrnl.sys Microsoft Corporation VIDEO_TDR_ERROR

 

 

 

 

On Fri 26/08/2011 13:24:41 GMT your computer crashed

crash dump file: C:\Windows\Minidump\082611-33821-01.dmp

This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x8C92C)

Bugcheck code: 0x116 (0xFFFFFFFF864B9008, 0xFFFFFFFF8FB2D8E0, 0x0, 0x2)

Error: VIDEO_TDR_ERROR

file path: C:\Windows\system32\drivers\dxgkrnl.sys

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: DirectX Graphics Kernel

Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

Google query: dxgkrnl.sys Microsoft Corporation VIDEO_TDR_ERROR

 

 

 

 

On Fri 26/08/2011 12:43:53 GMT your computer crashed

crash dump file: C:\Windows\Minidump\082611-25116-01.dmp

This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x8C92C)

Bugcheck code: 0x116 (0xFFFFFFFF86D5E008, 0xFFFFFFFF8FB358E0, 0x0, 0x2)

Error: VIDEO_TDR_ERROR

file path: C:\Windows\system32\drivers\dxgkrnl.sys

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: DirectX Graphics Kernel

Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

Google query: dxgkrnl.sys Microsoft Corporation VIDEO_TDR_ERROR

 

 

 

 

On Thu 25/08/2011 16:07:15 GMT your computer crashed

crash dump file: C:\Windows\Minidump\082511-24055-01.dmp

This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x8C92C)

Bugcheck code: 0x116 (0xFFFFFFFF8630B008, 0xFFFFFFFF8FB238E0, 0x0, 0x2)

Error: VIDEO_TDR_ERROR

file path: C:\Windows\system32\drivers\dxgkrnl.sys

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: DirectX Graphics Kernel

Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

Google query: dxgkrnl.sys Microsoft Corporation VIDEO_TDR_ERROR

 

 

 

 

On Wed 24/08/2011 22:00:00 GMT your computer crashed

crash dump file: C:\Windows\Minidump\082511-26192-01.dmp

This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x8C92C)

Bugcheck code: 0x116 (0xFFFFFFFF86CFB008, 0xFFFFFFFF8FB2A8E0, 0x0, 0x2)

Error: VIDEO_TDR_ERROR

file path: C:\Windows\system32\drivers\dxgkrnl.sys

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: DirectX Graphics Kernel

Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

Google query: dxgkrnl.sys Microsoft Corporation VIDEO_TDR_ERROR

 

 

 

 

The following dump files were found but could not be read. These files may be corrupt:

C:\Windows\Minidump\082411-95191-01.dmp

C:\Windows\Minidump\082511-93678-01.dmp

C:\Windows\Minidump\082511-95269-01.dmp

C:\Windows\Minidump\082511-96533-01.dmp

C:\Windows\Minidump\082611-40232-01.dmp

C:\Windows\Minidump\082611-74506-01.dmp

C:\Windows\Minidump\082611-93584-01.dmp

C:\Windows\Minidump\082611-95176-01.dmp

 

 

 

 

Conclusion

 

 

On your computer a total of 17 crash dumps have been found. Only 9 could be analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

 

dxgkrnl.sys (DirectX Graphics Kernel, Microsoft Corporation)

 

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.

 

 

Read the topic general suggestions for troubleshooting system crashes for more information.

 

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

[Invité Notpa]

Re, Danielmar,

 

C'est bien ce que je pensais. Il y a un confit avec ta carte vidéo.

 

Error: VIDEO_TDR_ERROR

file path: C:\Windows\system32\drivers\dxgkrnl.sys

product: Microsoft® Windows® Operating System

...

Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

Google query: dxgkrnl.sys Microsoft Corporation VIDEO_TDR_ERROR

 

PS : j'espère que tu comprends un peu l'anglais. Si non, je peux te le traduire.

C'est quoi ta carte graphique ? Il semblerait que Windows utilise un driver générique non compatible avec ta carte vidéo. Va sous Google, descends le dernier driver compatible Windows Seven pour ta carte et installe-le. Ça devrait être possible en mode sans échaec. A moins que tu ais un CD de drivers de ta carte vidéo.

 

A+

 

Notpa01

Modifié le 27 août 2011 par Notpa

[danielmar]

Je pensais aussi que ma carte graphique posait un problème. pourtant je viens de la changer et j'ai acheté la même que l'ancienne avec le cd. je l'ai installé mais les pilotes n'allaient pas, même ceux que je prenais sur le site de l'éditeur. la carte est une "geforce g210"

que puis-je mettre comme carte qui soit compatible en sachant que je ne m'en sert pas pour des jeux sophistiqués mais pour une utilisation "normale"

daniel

[Dylav]

Bonjour Danielmar,

 

Lorsque tu réponds au post juste précédent, pourquoi le répéter en citation, puisque le lecteur l'a déjà sous les yeux ? Au bouton préfère le bouton qui est juste au-dessous

 

 

[Invité Notpa]

Re,

 

Ta carte doit être compatible puisque tu viens de la changer (a moins qu'elle n'ait un problème).

 

Regarde le lien suivant : Drivers Nvida. Choisis Windows 7, séries 200, 32 ou 64 bits suivant ta machine et descends le bon driver, c'est peut-être la raison de ton problème. Si tu ne sais pas quels Seven tu as, clique sur la touche Windows + Pause : tu auras le type de système.

 

A+ de te lire.

 

Notpa01

Modifié le 27 août 2011 par Notpa

[danielmar]

je suis allé sur le site de nvidia, j'ai bien téléchargé dans la série 200 pour seven 32 bits mais après tout, pourquoi pas un défaut de la carte graphique.

je crois que je vais la changer

merci pour tout

daniel

[labavuredu62]

Bonjour, si déjà tu as le dernier pilote de ta carte graphique et que le problème persiste, on va dire un démarrage sur deux ou trois c'est que le chemin de boot n'est plus correcte , as-tu changé certains paramètres du bios dans l'option avancée ? si oui retourne y et remet les réglages par défaut.

Courage labavure

ps: je ne pense pas que ce soit un défaut de la carte

[Invité Notpa]

Bonjour à vous !

 

Je ne pense pas non plus que la carte graphique soit défectueuse. Si c'était la cas, Danielmar ne pourrait ni entrer dans le BIOS, ni fonctionner en mode sans échec. Le pense qu'il y a un conflit avec Windows 7 et les drivers.

 

En tapant RC: 116 sur Google, tous font référence à un problème de driver. Mais si tu as le bon driver, là, j'avoue que je vois moins.

 

Plutôt que d'acheter une nouvelle carte graphique (c'est assez onéreux), n'y a-t-il pas dans ton entourage une bonne âme qui pourrait t'en prêter une pour tester ?

 

Et si d'autres zébuloniens ont une idée....

 

A+

 

Notpa01