[Résolu] Écran bleu

[Gabu]

Bonjours à tous,

pas sur de poster dans le bon sujet...

Depuis quelque jours, j'ai des écrans bleu assez fréquemment.

avec BlueScreenView, je vois que c'est ntosklm.exe qui est la cause du problème.

j'ai mis mes pilotes de ma carte graphique et de ma carte réseau à jour.

j'ai rechercher sur le net mais pas trop confiance. C'est pourquoi je viens rechercher de l'aide chez vous.

D'avance merci

Modifié le 18 novembre 2016 par Gabu

[pear]

Bonjour,

 

Pour en savoir plus:

Télécharger Whocrashed

Installez le
Lancez le.
Une analyse apparait au bas de la fenêtre qui s'ouvre

Modifié le 13 novembre 2016 par pear

[Gabu]

Bonjour Pear et merci de ta réponse rapide

 

Oui effectivement il y a n rapport mais je ne comprend pas tout.

 

Voici le rapport. Si tu peux m'en dire plus ce serai très sympa.

 

Windows version: Windows 10 , 10.0, build: 14393
Windows dir: C:\WINDOWS
Hardware: Predator G3610, Acer
CPU: GenuineIntel Intel® Core i7-2600 CPU @ 3.40GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8571539456 bytes total

Crash Dump Analysis

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Sun 13/11/2016 14:43:39 your computer crashed
crash dump file: C:\WINDOWS\Minidump\111316-40828-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14A510)
Bugcheck code: 0x1A (0x41793, 0xFFFFE10000029FF8, 0x200, 0x1FF)
Error: MEMORY_MANAGEMENT
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 13/11/2016 14:43:39 your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x1A (0x41793, 0xFFFFE10000029FF8, 0x200, 0x1FF)
Error: MEMORY_MANAGEMENT
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 12/11/2016 14:07:01 your computer crashed
crash dump file: C:\WINDOWS\Minidump\111216-49953-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14A510)
Bugcheck code: 0x109 (0xA39FC75E9DD0C54C, 0x0, 0x106FE2C775B2C23, 0x101)
Error: CRITICAL_STRUCTURE_CORRUPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the kernel has detected critical kernel code or data corruption.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Conclusion

3 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

Merci.

[pear]

Dans l'invite de commande Admin, copiez et collez la commande ci-dessous, appuyez sur Entrée

DISM /Online /Cleanup-image /Restorehealth

[Gabu]

Merci

 

La restauration a été effectuée.

L'opération à réussi.

 

Y a t'il autre chose a faire?

Modifié le 14 novembre 2016 par Gabu

[pear]

Si vous pensez que votre problème a trouvé une solution, et afin que ceux qui la cherchent en profitent,
éditez votre premier message (Edition complète)et, dans le titre, inscrivez Résolu.

[1] En bas de votre premier message, cliquer sur [Modifier]
[2] En bas de l'éditeur qui s'ouvre, cliquer sur [utiliser l'éditeur complet]
[3] En haut de l'éditeur complet, ajouter [Résolu] au début du titre de votre sujet.

[Gabu]

Bonjour,

Je pensais que le problème était resolu... et bien non.

Encore un crash.

 

Voici le message.

 

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Tue 15/11/2016 21:48:40 your computer crashed
crash dump file: C:\WINDOWS\Minidump\111516-28890-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14A510)
Bugcheck code: 0x1A (0x41793, 0xFFFF81000005CFF8, 0x200, 0x1FF)
Error: MEMORY_MANAGEMENT
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 15/11/2016 21:48:40 your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x1A (0x41793, 0xFFFF81000005CFF8, 0x200, 0x1FF)
Error: MEMORY_MANAGEMENT
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

 

j'ai mis tous mes pilotes à jour un par un par le gestionnaire de perphériques

 

J'ai fait un test mémoire, aucune erreur détectée.

 

Je vais faire un test DD. Aucun problème détecte.

 

Je ne sais plus quoi faire. problème logiciel? Matériel?

 

Je ne vois pas.

 

Si vous pouvez me donner un coup de main pour trouver la solution., je suis preneur

 

D'avance merci

Modifié le 15 novembre 2016 par Gabu

[pear]

Les erreurs que vous indiquez peuvent être dues à une ram défectueuse.
vérifiez l'état de vos barrettes RAM avecMemtest:

Tuto ici

Téléchargement Memtest86+ 4.10:
Iso bootable 4.10
Il faut en graver l'image.
Key usb 4.10

Si vous avez plusieurs barrettes, il faut les tester ensemble et séparément.

Si une barrette est défectueuse, il faudra la changer.

Sinon,
C'est souvent la carte graphique qui fait problème.

[Gabu]

Memtest réalisé, 276 erreurs

Je vais remplacer les barrettes mémoire.

 

Merci de votre aide.

 

Bonne journée